Overview:

A leading pet adoption platform faced operational inefficiencies in matching pets with adopters. Their manual process of sorting applications led to delays, misalignment in matches, and increased staff workload. To improve accuracy and streamline the process, the company sought an intelligent search solution.

Challenge:

The existing keyword-based search system failed to capture adopters’ intent, often yielding irrelevant results. For example, requests for a “calm dog for a senior” and a “low-maintenance dog for a first-time owner” were processed similarly, despite distinct needs. A more sophisticated, context-aware solution was necessary to improve efficiency and adoption success rates.

Solution:

Leveraging ChatGPT APIs, we built a Semantic Search model personalised for internal adoption teams. This AI-powered system analyzes queries based on context rather than just keywords, allowing for:

• Faster Match Identification — AI-powered recommendations significantly reduce search time.
• Reduced Manual Workload — Staff could focus on adopter support instead of filtering applications.
• Improved Match Accuracy — Contextual analysis ensured that pets were paired with the right adopters.

Approach:

• Data Optimization — Adoption records and historical matching data were processed to train the AI.
• Semantic Vectorization — Pet profiles and adopter requests were converted into AI-readable formats for accurate matching.
• Seamless Integration — The AI was embedded into the internal dashboard for real-time adoption assistance.
• Continuous Learning — The system adapts over time through user feedback and past adoption outcomes.

Results:

• 50% Faster Processing Time — Pet-adopter matches were identified in half the time.
• 35% Increase in Successful Adoptions — Improved precision led to fewer returns.
• Boost in Staff Efficiency — Employees could focus more on customer interactions than manual searches.

Applications:

The success of this AI-driven model has opened opportunities for additional applications, including:

• Volunteer Placement — Assigning volunteers based on skills and availability.
• Donor-Sponsorship Matching — Connecting donors with suitable animal welfare causes.

Conclusion:

By integrating an AI-powered semantic search, the pet adoption platform transformed its internal processes, achieving faster, more precise, and efficient pet-adopter matches. This case study demonstrates how AI can revolutionize decision-making and improve operational workflows in mission-driven organizations.

Contact us to learn how to use AI in your business model:

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• www.atwetechnologies.com